Hotel Ojo Azul Resort

Payment Information

No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation.

At check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.

General Policies

(1) Cancellations:

  • The deadline to cancel without penalty begins at the start of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days prior to check-in, the cancellation must be made before 11:59 pm on December 29.
  • Exceptions may be considered, subject to prior approval by the hotel.

(2) Early Departure or No Show:

  • Early departure or no show will result in cancellation and 100% penalty.
  • Exceptions may be considered, with prior authorization from the hotel.

(3) Reservation Modification:

  • "Non-Refundable" reservations do not allow date or name changes.
  • Extending the reservation means extending the original policies and restrictions.
  • Exceptions may be considered, with prior authorization from the hotel.

(4) Refunds:

  • No refunds will be issued for late check in or early check out.
  • Flexible reservations with full or partial refunds for cancellations will be processed within 10 business days after request and confirmation.

(5) Important:

  • Stay extensions require a new reservation.
  • All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be incurred at check in.
  • Availability of accommodations at the same property for additional guests is not guaranteed.
  • Guests under 18 years of age may only check in with a parent or guardian.
  • Price does NOT include applicable hotel service charges, optional incidentals charges (such as mini-bar snacks or phone calls, etc.) or regulatory surcharges. The hotel will assess these fees, charges and surcharges at the time of check-out.

Force Majeure Policy

  • Natural Disaster:
  • Certificate for return valid for nights not used within 1 calendar year.
  • Not transferable or redeemable for cash.
  • Subject to availability and restrictions.
  • Natural Disaster Alert:
  • No penalty for change of dates within 72 hours of alert.
  • No Shows:
  • No penalty from the issuance of the alert until 5 days after hotel normalization.
  • Early Departure:
  • Early departure without penalty, receiving certificate for unused nights, valid for 1 year.
  • Rescheduling:
  • Original rate guarantee for travel within 1 year of original date.
  • Must reschedule within 30 days after natural disaster, seasonal restrictions apply.
  • Policy Changes:
  • Policy is subject to change without notice.

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About Us

Hotel Ojo Azul Resort

Ojo Azul Resort is a hotel in the Valle de Guadalupe and is proud to welcome visitors from all over the world ready to experience the stunning Valle de Guadalupe. It is a rustic yet refined luxury resort located in Ensenada, Mexico's premier wine and food destination. Built from the natural elements of El Valle, this full-service resort features 30 cabins, a wood-fired grill restaurant, an event venue, and an exquisite private wine cellar. Ojo Azul Resort is the perfect hotel in Valle de Guadalupe for your next Mexican wine tour adventure.